About Craig

Craig A. Tedeton

539 Waterbrook Drive • Greenville, SC 29607 • Phone:  864.525-2920

Email: Craig.Tedeton@GMail.com

Business & Information Technology Leader

BUSINESS AND IT MANAGEMENT / SYSTEM NETWORKING / DATA

Vision minded and goal-oriented Information Technology Manager with a solid history of implementing computer technology skills to benefit companies. Extensive IT background, including a firm understanding of SQL, ERP systems, and Extremely qualified in both IT and management skills.

Qualifications include:

• Extensive qualifications in information technology and business management, producing powerful benefits for companies.
• Outstanding problem solving, communication, troubleshooting, and management skills.
• Solid background in providing superior technological support.
• Consistent pursuit of emerging technologies to address business drivers
• Compulsion to create competitive advantage through effective application of resources

CORE COMPETENCIE

Business Management  •  IT Management  •  Technical Support  •  Networking  •  Communication  •  Training  •  Budgeting  •  Troubleshooting  •  Problem Solving

PROFESSIONAL EXPERIENCE

Business/Technical Analyst
July 2008 to Present	Consultant	Greenville, SC.
Gathering functional user requirements for the customer proposal system application maintenance and development Discovering principle use cases for development verification Transferring user requirements and resource information to the development team Verification of resource availability or enhancement feasibility Testing enhancements and fixes for release to internal customers and followed up with end user alterations Creating statistical model of application performance using BETA regression testing Implemented a development control application for project/task tracking Consultant with MDI at NuVox Communications Technology consultant for the Ronald McDonald House Charities of the Carolinas
Network Analyst/ERP Integrator/Systems Consultant
Jan 2006 to July 2008	Synesis International	Greenville, SC.
Planning and execution of ERP systems and affiliated product installations in support of business operations Implemented Microsoft CRM 3.0 that helped to improve internal sales operations by concentrating scattered information and reduced information redundancy Improved customer interaction by implementing a custom error tracking system Enhanced data security and integrity by migrating to new MS SQL Server 2005 Increased process visibility with business intelligence reporting by implementing BI application and established baseline data Reduced the data center footprint from 22 to 12 servers utilizing virtualization in replacing current and new servers Solved marketing collateral problem by deploying a comprehensive and targeted web presence Instituted a single collaboration system utilizing MS Exchange 200x to improve internal communications and consolidated multiple company accounts Successfully migrated Microsoft CRM 3.0 to 4.0 and was able to utilized the multi-tenancy feature to reduce costs associated with multiple company requirements Established disaster recovery section for business continuity plan by which I streamlined the process of data storage and recovery
General Manager
Jan 2003 to Mar 2005	BRCS, Inc.	Greenville, SC.
Managed up to six employees ranging in skill sets of accounting, operations, and technology Responsibility for a budget of more than $400,ooo Simplified customer relations by providing pre-sales technical support and proposals Generated financial summary reports to help outline revenue projections of more than $750,000 Utilized Microsoft’s CRM package to optimize internal sales and service operations Improved internal operations by migrating to new accounting system in which I selected the system and migrated existing data Designed marketing strategy and displays for the automation trade show Conducted weekly accounting audits to enhance business transparency Developed strong relationships with vendors of emerging technology Solved marketing focus problems by deploying a comprehensive web presence that highlighted the company’s core competencies and clearly iterated our vision
Computer Systems Manager
Nov 1999 to Dec 2002	Schweizerhall Pharmaceuticals	Greenville, SC.
Managed 3 employees with a technology budget of $200,000 Designed and implemented Windows Active Directory to consolidate multiple master domains Migrated all divisions to common collaboration platform to stabilize communications Improved facility security by supervising deployment of a network based access control Streamlined IT purchasing and vendor relations by limiting internal buyers and lowering vendor count Improved WAN communication performance by replacing routers Assisted in creation of site validation plan including functional testing and protocols Saved the company more than $140,000 by eliminating or reducing support contracts
Network Administrator
Oct 1997 to Nov 1999	General Physics Corporation	Greenville, SC.
Supported Greenville site of 54 users on Windows and Apple servers Assisted in the successful support of a six country 2350 user network Traveled to remote offices to conduct assessments and server installations Responsible for selection and purchasing of IT equipment in the Greenville offices
Computer Support Technician
April 1994 to Aug 1997	Emtec, Inc. & ComputerLand, Inc.		Greenville, SC.
Inside and outside direct customer hardware and software support including Windows and Apple systems
Installed more than 60 Windows and Novell servers Configured and installed Cisco routers and switches Supported Michelin North America’s Sales Force Automation project by handling the replication and replacement of the remote sale force portable computers
Specialist 4(promotable) – E4
Mar 1987 to Dec 1992	United States Army	Germany, Texas, Saudi Arabia
Class 9 service and repair parts inventory control for vehicle support Company automations/systems management clerk Battalion S2 as mail services manager Served in Desert Shield and Desert Storm Honorably Discharged with the Army Achievement Medal and Good Conduct Award

EDUCATION

Bachelor of Science, Business Administration, University of South Carolina Upstate

Microsoft Certified Professional

Linux+ Certified

Project Management Intro training at Carolina Computer Center

Non-commissioned Office Academy at Fort Hood, Texas